Returns & Exchanges
We want you to be completely satisfied with your Bassike purchase, which is why we offer returns on all full-priced items within 14 days of delivery. Please ensure garments are in their original condition, unworn and unwashed, with all tags and sustainable packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your items in their original packaging, ensuring all designer tags remain attached to the garments.
Label and Post
Download and print your pre-paid shipping label, attach it to your parcel, and drop it off at any authorized postage location.
Processing and Refund
Once our quality control team receives and inspects your return, your refund or store credit will be processed within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing